Veterinary Client Services Specialist — Part-Time

Pet Services of Washington, P.S.; Los Angeles (CA); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Pet care discounts

Health and well-being programs

Job summary

VCA Animal Specialty & Emergency Center in West Los Angeles is seeking a friendly, client-focused veterinary receptionist to support clients and patients during busy, high-stress times.

You will greet clients, manage phones and messages, schedule appointments, explain fees, educate on care, and handle records and payments. This role requires empathy, strong communication, and teamwork; weekend and evening shifts are part of the schedule.

Qualifications

• 3+ years of experience in client service
• Previous experience in the medical field a plus
• Experience in veterinary medicine, specialty medicine experience a plus
• Compassion for pets and people
• Thrives in a fast-paced environment and can manage under pressure
• Exceptional communication skills required
• High emotional intelligence

Responsibilities

• Greet clients in person or over the phone.
• Answer telephones, texts, emails, WOOFware and Teams messages.
• Check in patients and schedule/confirm appointments.
• Minimal assisting with patient handling.
• Present and explain fees regarding treatment plans and invoicing.
• Educate clients on medical vs non-medical pet care.
• Obtain patient records for appointments and manage electronic medical records.
• Confirm appointments and electronic payments are received.
• Demonstrate listening and communication skills with management, doctors and clients.
• Attend webinars/continuing education to acquire new skills.

Skills

Client service

Communication

Emotional intelligence

Compassion

Teamwork

Job description

VCA Animal Specialty & Emergency Center in West Los Angeles is seeking a friendly, client-focused veterinary receptionist to support clients and patients during busy, high-stress times.

You will greet clients, manage phones and messages, schedule appointments, explain fees, educate on care, and handle records and payments. This role requires empathy, strong communication, and teamwork; weekend and evening shifts are part of the schedule.