Veterinary Client Services Specialist — Part-Time & Weekends

Native American Talent

Los Angeles (CA)

On-site

USD 28,000 - 34,000

Part time

5 days ago

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Pet discounts

Paid time off

Job summary

VCA Animal Specialty & Emergency Center in West Los Angeles seeks a Client Service Representative to support veterinarians and clients during emergencies and routine visits. You will be the face of the hospital, ensuring a smooth client journey with empathy and strong communication.

The role requires 3+ years in client service, comfort with medical settings, and the ability to thrive in a fast-paced environment. Weekend shifts and competitive benefits accompany this position.

Qualifications

3+ years of experience in client service.
Experience in veterinary medicine a plus.
Excellent communication skills required with high emotional intelligence.
Ability to thrive in a fast-paced environment and handle pressure.

Responsibilities

Greet clients in person or by phone.
Answer phones, texts, emails, and Teams messages.
Check in patients and schedule/confirm appointments.
Explain fees and invoicing to clients.
Educate clients on medical vs non-medical pet care.
Offer clients alternate payment methods.
Maintain electronic medical records and correspondence.
Confirm appointments and payments.

Skills

Client service experience

Communication skills

Emotional intelligence

Compassion for pets and people

Tools

WOOFware

Teams

Job description

The role requires 3+ years in client service, comfort with medical settings, and the ability to thrive in a fast-paced environment. Weekend shifts and competitive benefits accompany this position.

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