Emergency Veterinary Receptionist — Fast-Paced Client Care

Vicar Operating, Inc. dba VCA; United States; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with company matching

Paid holidays

Accrued vacation and sick time

Employee pet discounts

Job summary

VCA Animal Specialty Group in Los Angeles is seeking an experienced receptionist for an emergency and specialty referral hospital. This role focuses on client communication, appointment coordination, and fast-paced patient flow.

You will greet clients, check in/out, handle calls, schedule for specialty and emergency services, and assist with records and payments. A positive, compassionate demeanor is essential.

Qualifications

• 1 year veterinary experience required.
• Ability to communicate with clients, doctors and staff professionally, respectfully and compassionately.
• Ability to prioritize and multitask.
• Ability to answer a high volume of calls, emails, and text message.
• Ability to remain professional and respectful under high pressure situations.

Responsibilities

• Greet, check-in and check-out clients; answer phones; present estimates.
• Triage presenting concerns for critical patients.
• Schedule and confirm appointments for specialty and emergency services.
• Process payments, including Care Credit and Scratch Pay.
• Obtain and send records from referring Primary Care Veterinarians.
• Manage phone calls, texts and emails.
• Maintain hospital cleanliness and organize spaces.
• Manage digital medical records and correspondence.
• Ensure clients have an excellent experience.

Skills

Client communication

Multitasking

Professionalism under pressure

Answering high volume calls

Tools

EMR software

Job description

VCA Animal Specialty Group in Los Angeles is seeking an experienced receptionist for an emergency and specialty referral hospital. This role focuses on client communication, appointment coordination, and fast-paced patient flow.

You will greet clients, check in/out, handle calls, schedule for specialty and emergency services, and assist with records and payments. A positive, compassionate demeanor is essential.