Client Service Representative - Part Time Weekends
VCA Animal Hospitals
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Benefits offered by this job
Job summary
VCA Animal Specialty & Emergency Center (ASEC) in West Los Angeles is seeking a part-time Customer Service Representative to support clients and patients across emergency and specialty services. You will greet clients, manage calls and messages, help with check-ins, scheduling, and fee explanations for treatments and invoicing.
The role emphasizes compassion for pets and people, exceptional communication, and high emotional intelligence in a fast-paced veterinary environment.
Qualifications
- 3+ years of experience in client service.
- Previous experience in medical field is a plus.
- Experience in veterinary medicine is a plus.
- Compassion for pets and people.
- Thrives in a fast-paced environment and can manage under pressure.
- Exceptional communication skills required.
- High emotional intelligence.
Responsibilities
- Greet clients in person or over the phone in a professional manner.
- Answer telephones, texts, emails, WOOFware and Teams messages.
- Check in patients and schedule/confirm appointments.
- Assist with patient handling as needed.
- Explain fees regarding treatment plans and invoicing.
Skills
Tools
Job description
VCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in West Los Angeles. https://vcahospitals.com/animal-specialty-emergency
Emergency & Critical Care, Surgery, Internal Medicine, Oncology, Diagnostic Imaging (CT, Fluoroscopy), and Cardiology.
Our patients can have an emergency at any time, and having you and the team to support clients no matter the day or time is essential.
When a job is done well, you are a vital reason why clients feel better on a bad day, why pets receive excellent care, and why doctors can perform at their best. You provide support to the whole team, build trusting relationships with clients, and are the face of the hospital.
VCA ASEC continues to be a staple in the community for over 15 years, and growing our team members and customer service levels are essential to continue to provide the best care possible.
Our customer service team is the first impression our clients receive and are essential to our client’s entire journey. The CSR team is the start of where we build trust with clients so that VCA ASEC has the privilege of caring for pets in a time of need.
Works with team to ensure the clients and patients are supported and cared for. Skills needed will be staff and client relations, communication, high emotional intelligence, and compassion for pets and people. Some responsibilities will be:
- Efficiently and effectively greeting clients in person or over the phone
- Answering telephones, texts, emails, WOOFware and Teams messages
- Checking in patients, as well as scheduling and confirming appointments.
- Minimal assisting with patient handling
- Presenting and explaining fees regarding treatment plans and invoicing.
- Answering questions regarding products and services, including educating clients on medical vs non-medical pet care.
- Offering clients alternate payment methods
- Other patient and appointment functions:
- Obtaining patient records for appointments.
- Managing electronic medical records, reports and correspondences
- Confirming appointments, medical records and electronic payments are received.
- Demonstrate the desire to continue learning in veterinary administration with an emphasis on customer service.
- Demonstrate quality decision-making skills to choose the most appropriate course of action.
- Acquire and maintain excellent listening and communication skills with those around you, including management, doctors, clients, and associates.
- Attend webinars and other continuing education opportunities to acquire knowledge and new skills.
- Friday/Saturday: 9:00 am - 5:30 pm
- Friday/Saturday/Sunday: Swing: Shift varies between 11am-11pm
- Friday/Saturday /Sunday Overnight: 8:00 pm- 4:30 am
- 3+ years of experience in client service
- Previous experience in the medical field a plus
- Experience in veterinary medicine, specialty medicine experience a plus
- Compassion for pets and people
- Thrives in a fast-paced environment and can manage under pressure
- Exceptional communication skills required
- High emotional intelligence
- Reliability
- Compassion
- Collaborative Care & Teamwork
As a part of the VCA family, you will enjoy exposure to diverse and stimulating culture and cases. We support and provide continued education and create a system where you can continue to explore career growth and opportunities.
VCA Animal Hospitals offers a competitive compensation and benefits package, including Medical insurance, 401(k) retirement plan, pet care discounts, health and well-being programs that provide resources and training. Compensation is negotiable based on education, experience, and other relevant credentials. The pay range for this position is $ 20.00 – $ 25.00 per hour.
Compensation is negotiable based on education, experience, and other relevant credentials. Please note that positions require flexible schedules, weekends, and some holidays.
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
Job Type: Part Time
Salary: $20.00 - $25.00 per hour
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com
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