Veterinary Client Care Specialist — Part-Time Weekend Shifts

Able Too Work; Los Angeles (CA); Presencial; USD 28.000 - 34.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

401(k) retirement plan

Pet care discounts

Paid vacation/sick days

Health and well-being programs

Descripción de la vacante

VCA Animal Specialty & Emergency Center in West Los Angeles seeks a compassionate Client Service Representative to greet clients, answer calls and emails, and help manage appointments and payments. You’ll support doctors and staff and ensure a positive client experience during emergencies and visits.

Ideal candidates have 3+ years in client service, strong communication, high emotional intelligence, and thrive in a fast-paced veterinary environment.

Formación

• 3+ years of experience in client service.
• Experience in veterinary medicine is a plus.
• Exceptional communication skills required.
• High emotional intelligence.

Responsabilidades

• Greet clients in person or over the phone and assist with check-in.
• Answer telephones, texts, emails, and Teams messages efficiently.
• Check in patients, schedule and confirm appointments.
• Present and explain fees for treatment plans and invoicing.
• Educate clients on medical vs non-medical pet care.
• Assist with obtaining and managing patient records and payments.
• Maintain electronic medical records, reports, and correspondences.
• Demonstrate ongoing learning in veterinary administration and customer service.

Conocimientos

Client service

Communication

Emotional intelligence

Compassion for pets and people

Descripción del empleo

VCA Animal Specialty & Emergency Center in West Los Angeles seeks a compassionate Client Service Representative to greet clients, answer calls and emails, and help manage appointments and payments. You’ll support doctors and staff and ensure a positive client experience during emergencies and visits.

Ideal candidates have 3+ years in client service, strong communication, high emotional intelligence, and thrive in a fast-paced veterinary environment.