Pet Care Client Services Rep — Vet ER (Weekend Shifts)

African American Talent; Los Angeles (CA); On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Pet care discounts

Well-being programs

Job summary

VCA Animal Specialty & Emergency Center (ASEC) in West Los Angeles is seeking a Part-Time Client Service Representative to join the friendly front desk team. You will greet clients, manage phones and appointments, and help explain treatments and billing with compassion.

The role emphasizes teamwork, high emotional intelligence, and excellent communication as you support doctors and clients during stressful times.

Qualifications

• 3+ years of experience in client service.
• Exceptional communication skills are required.
• High emotional intelligence and compassion for pets and people.

Responsibilities

• Greet clients in person or over the phone.
• Answer phones, texts, emails, and messages.
• Check in patients, schedule and confirm appointments.
• Present and explain fees regarding treatment plans and invoicing.
• Educate clients on medical vs non-medical pet care.
• Assist with managing electronic medical records and billing related tasks.

Skills

Client service

Communication

Emotional intelligence

Compassion

Job description

VCA Animal Specialty & Emergency Center (ASEC) in West Los Angeles is seeking a Part-Time Client Service Representative to join the friendly front desk team. You will greet clients, manage phones and appointments, and help explain treatments and billing with compassion.

The role emphasizes teamwork, high emotional intelligence, and excellent communication as you support doctors and clients during stressful times.