Veterinary Client Care Specialist (Emergency)

MARS Veterinary; United States; On-site; USD 28,000 - 34,000; Part time

Benefits offered by this job

Medical insurance

401(k) retirement plan

Pet care discounts

Well-being programs

Job summary

VCA Animal Specialty & Emergency Center (ASEC) in West Los Angeles seeks a part-time Customer Service Representative to greet clients, answer calls, and support the team with empathy and professionalism.

You will assist with appointments, billing inquiries, and client education while maintaining patient records and delivering outstanding service in a fast-paced veterinary environment.

Qualifications

• 3+ years of experience in client service.
• Previous experience in a medical setting is a plus.
• Experience in veterinary medicine or specialty care is a plus.
• Compassion for pets and people and strong communication skills.
• Thrives in a fast-paced environment and handles pressure well.

Responsibilities

• Greet clients in person or by phone in a friendly, professional manner.
• Answer telephones, texts, emails, and messaging apps promptly.
• Check in patients, schedule and confirm appointments.
• Assist with patient handling as needed and explain treatment fees.
• Maintain accurate electronic medical records and correspondence.
• Communicate products and services clearly and educate clients on care.
• Support multiple departments and learn from ongoing trainings.

Skills

Client service experience

Communication skills

Emotional intelligence

Compassion for pets and people

Ability to work under pressure

Job description

VCA Animal Specialty & Emergency Center (ASEC) in West Los Angeles seeks a part-time Customer Service Representative to greet clients, answer calls, and support the team with empathy and professionalism.

You will assist with appointments, billing inquiries, and client education while maintaining patient records and delivering outstanding service in a fast-paced veterinary environment.