Evening Client Service & Care Specialist

Pet Services of Washington, P.S.; Downers Grove (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical & dental

Vision

Paid time off

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals is seeking an experienced Evening Client Service Representative to join our team. The CSR greets visitors, answers phones, and guides clients and their pets to exam rooms while delivering warm, professional service.

Responsibilities include confirming appointments, following up with clients, handling payments, presenting services, and educating clients on pet care. Weekend and holiday hours are required; compensation and benefits are competitive.

Qualifications

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Maintaining a clean and orderly hospital environment.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services and educating clients on pet care.
• Managing medical records, charts, reports and correspondence.
• Maintaining hospital as neat and clean inside and outside.

Job description

VCA Animal Hospitals is seeking an experienced Evening Client Service Representative to join our team. The CSR greets visitors, answers phones, and guides clients and their pets to exam rooms while delivering warm, professional service.

Responsibilities include confirming appointments, following up with clients, handling payments, presenting services, and educating clients on pet care. Weekend and holiday hours are required; compensation and benefits are competitive.