Veterinary Client Services Specialist - Emergency Care

Ethos Veterinary Health; Boulder (CO); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

Health Savings Account (HSA) / FSA

Life and Disability Insurance

Employee Assistance Program (EAP)

Employee Pet Discount

Paid Time Off (PTO) and Holidays

Professional Development Opportunities

Uniform Allowance

Job summary

Colorado Animal Specialty & Emergency (CASE) in Boulder is seeking a Client Service Representative to greet clients, check in appointments, and support a busy hospital team. You will manage lobby interactions, handle deposits, and coordinate scheduling in a fast-paced environment.

The role requires delivering compassionate service, working nights/weekends as needed for a 24/7 emergency hospital, and upholding CASE’s values of collaboration, integrity, respect, and compassion.

Qualifications

• Provide high quality customer service to clients
• Facilitate admission of patients
• Support doctors and staff as needed
• Ability to work nights, weekends, holidays as needed
• Fluent English skills required

Responsibilities

• Provide high quality customer service that meets or exceeds the expectations of our clients
• Facilitate admission of patients
• Support the doctors and support staff as needed
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
• Collect deposits for appointments and procedures
• Communicate patient progress/owner updates to clients in the lobby
• Answer questions clients may have while in the lobby
• Schedule future appointments/follow up as needed
• Sign in visitors and vendors
• Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
• Assist with basic onboarding and introductory training of new team members
• Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
• Maintain coffee and supplies for client use
• Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
• Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion

Skills

Customer service

Communication

Multitasking

Fluent English

Job description

Colorado Animal Specialty & Emergency (CASE) in Boulder is seeking a Client Service Representative to greet clients, check in appointments, and support a busy hospital team. You will manage lobby interactions, handle deposits, and coordinate scheduling in a fast-paced environment.

The role requires delivering compassionate service, working nights/weekends as needed for a 24/7 emergency hospital, and upholding CASE’s values of collaboration, integrity, respect, and compassion.