Overnight Emergency Vet Client Care Coordinator

Colorado State University; Fort Collins (CO); Sur place; USD 43 000 - 50 000; Plein temps

Résumé du poste

The Colorado State University Veterinary Teaching Hospital's Emergency and Critical Care Services team is seeking an overnight Client Care Coordinator in Fort Collins, CO. You will be the first reassuring face for clients, guiding them through urgent care with compassion and clear communication while supporting busy clinical operations.

Responsibilities include triaging emergencies, scheduling, preparing estimates, managing medical records in Stringsoft, coordinating with clinicians, and

Qualifications

• Minimum Education: High school diploma or GED.
• Two (2) years of customer service in a fast-paced, client-facing role.
• Ability to work a full-time overnight schedule onsite, including weekends and holidays as needed.
• Must be legally authorized to work in the United States; the department will not provide visa sponsorship.

Responsabilités

• Serve as the primary point of contact for clients and referring veterinarians across in-person, phone, voicemail, and email inquiries.
• Coordinate and manage patient access to care by triaging emergencies and scheduling appointments; prepare estimates and consent forms.
• Facilitate client education and emotional support during difficult situations and euthanasia protocols.
• Administer and maintain medical record and referral workflows by uploading data into Stringsoft and coordinating referrals.
• Lead veterinary student onboarding and service orientation with pre-rotation materials and training.
• Develop, maintain, and enforce SOPs and manage service communication channels.
• Support service recovery and interdepartmental coordination with leadership and external veterinarians.
• Perform other related duties to support hospital operations.

Connaissances

Customer service

Communication skills

Empathy

Multi-tasking

Formation

High school diploma or GED

Bachelor’s degree (preferred)

Outils

Cornerstone

Instinct

UVIS

Avimark

Description du poste

The Colorado State University Veterinary Teaching Hospital's Emergency and Critical Care Services team is seeking an overnight Client Care Coordinator in Fort Collins, CO. You will be the first reassuring face for clients, guiding them through urgent care with compassion and clear communication while supporting busy clinical operations.

Responsibilities include triaging emergencies, scheduling, preparing estimates, managing medical records in Stringsoft, coordinating with clinicians, and