Veterinary Front Desk Specialist (Evenings & Weekends)

Ethos Veterinary Health; Colorado; On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) with Company Match

HSA / FSA

Life and Disability Insurance

EAP

Employee Pet Discount

PTO and Holidays

Professional Development Opportunities

Uniform Allowance

Job summary

Colorado Animal Specialty & Emergency (CASE) is seeking a Client Service Representative in Boulder, CO. You will be the face of CASE for clients as they check in for appointments, wait in the lobby and discharge, and you will be a crucial member of our hospital team.

Benefits include medical, dental, vision, retirement matching, HSA/FSA, life and disability insurance, EAP, and PTO. The role requires outstanding English communication, empathy, and the ability to multi-task in a fast-paced 24/7

Qualifications

• Provide high quality customer service that meets or exceeds the expectations of our clients.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
• Ability to work independently and with little or no supervision.
• Ability to multi-task and produce quality work while making effective decisions.

Responsibilities

• Provide high quality customer service that meets or exceeds the expectations of our clients.
• Facilitate admission of patients.
• Support the doctors and support staff as needed.
• Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief.
• Collect deposits for appointments and procedures.
• Communicate patient progress/owner updates to clients in the lobby.
• Answer questions clients may have while in the lobby.
• Schedule future appointments/follow up as needed.
• Sign in visitors and vendors
• Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.
• Assist with basic onboarding and introductory training of new team members Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
• Maintain coffee and supplies for client use.
• Ability to work nights, weekends, holidays as needed to fit the needs of a 24/7 emergency veterinary hospital
• Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion

Skills

Customer service

English fluency

Communication

Independent work

Multi-tasking

Decision making

Job description

Colorado Animal Specialty & Emergency (CASE) is seeking a Client Service Representative in Boulder, CO. You will be the face of CASE for clients as they check in for appointments, wait in the lobby and discharge, and you will be a crucial member of our hospital team.

Benefits include medical, dental, vision, retirement matching, HSA/FSA, life and disability insurance, EAP, and PTO. The role requires outstanding English communication, empathy, and the ability to multi-task in a fast-paced 24/7