Veterinary ER Client Care Specialist

CSU Veterinary Health; Fort Collins (CO); On-site; USD 43,000 - 50,000; Full time

Benefits offered by this job

Robust benefits package

Collaborative atmosphere

Focus on work-life balance

Job summary

CSU Veterinary Health in Fort Collins is seeking a full-time Client Care Coordinator for its Emergency and Critical Care Services. This role is vital as the primary contact for pet owners seeking urgent care, ensuring compassionate and efficient service.

Qualified candidates should possess a minimum of a high school diploma and two years of customer service experience. Strong communication skills and the ability to manage emotionally charged situations are essential for success in this position.

Qualifications

• Minimum of 2 years of customer service in a fast-paced environment.
• Ability to work full-time onsite, including evenings and weekends.
• Demonstrated experience in emotionally charged situations.

Responsibilities

• Serve as primary contact for clients and veterinary inquiries.
• Coordinate patient access to emergency care and scheduling.
• Facilitate client education and provide emotional support.
• Administer medical record workflows and maintain accuracy.
• Lead student onboarding and coordinate service operations.

Skills

Customer service

Communication

Crisis management

Empathy

Education

High school diploma or GED

Bachelor’s degree in related field

Tools

Veterinary scheduling systems

Medical record systems

Job description

CSU Veterinary Health in Fort Collins is seeking a full-time Client Care Coordinator for its Emergency and Critical Care Services. This role is vital as the primary contact for pet owners seeking urgent care, ensuring compassionate and efficient service.

Qualified candidates should possess a minimum of a high school diploma and two years of customer service experience. Strong communication skills and the ability to manage emotionally charged situations are essential for success in this position.