Veterinary Client Care Specialist - Day Shift

Ethos Veterinary Health; Parker, Northern (CO, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Matching

Employee Assistance Program (EAP)

Uniform Allowance

Shift Differential Pay

Paid time off: Sick, Vacation, Bereav,

Holiday Premium Pay

On-Call Incentives

Referral Program

Job summary

Animal Emergency & Specialty Center (AESC) in Parker, CO seeks a Customer Service Representative to support front-desk operations for day shifts. You’ll manage calls, appointments, payments, and client communications, acting as the keystone between clients, pets, and the hospital team.

The role emphasizes compassionate client service, accurate data entry, and teamwork within a busy emergency and specialty setting. Competitive pay and robust benefits accompany the position.

Qualifications

• At least 1 year of in-person customer service experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office, internet navigation, and messaging programs.
• Fluent English skills (speaking & reading) are required; fluency in multiple languages a plus!

Responsibilities

• Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments.
• Schedule appointments and check-ins/check-outs for specialty and emergency visits.
• Provide compassionate and professional support to clients, including during high-stress or emergent situations.
• Assist with walk-in euthanasia cases, including discussing cremation options.
• Process payments, deposits, and invoices using various payment methods.
• Maintain and update client accounts, records, and paperwork accurately.
• Follow established protocols to escalated urgent cases in the Emergency Room.
• Monitor and communicate accurate wait times for Emergency Room clients.
• Rotate through phone support shifts, handling all incoming calls.
• Coordinate the use of exam rooms efficiently.

Skills

Customer service

Microsoft Office

Multi-line phones

Fluent English

Education

High school diploma or equivalent

Tools

EzyVet

Job description

Animal Emergency & Specialty Center (AESC) in Parker, CO seeks a Customer Service Representative to support front-desk operations for day shifts. You’ll manage calls, appointments, payments, and client communications, acting as the keystone between clients, pets, and the hospital team.

The role emphasizes compassionate client service, accurate data entry, and teamwork within a busy emergency and specialty setting. Competitive pay and robust benefits accompany the position.