Evening Veterinary CSR – 24/7 Emergency Center

Ethos Veterinary Health; Parker (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) with Matching

EAP

Uniform Allowance

Shift Differential Pay

Sick Days

Vacation Days

Bereavement Leave

Holiday Premium Pay

On-Call Incentives

Referral Program

Job summary

Animal Emergency & Specialty Center (AESC) in Parker, CO, is hiring a Client Service Representative for PM shifts. The role focuses on front-desk interactions, patient care coordination, and excellent client service during emergencies and routine visits.

Benefits include insurance, retirement, EAP, and paid time off. The position is full-time, Sunday through Thursday, 3:30pm–12:00am, with a competitive hourly rate and night differential after 6pm.

Qualifications

• At least 1 year of in-person customer service experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office, internet navigation, and messaging programs.
• Fluent English skills (speaking & reading) are required; multilingual is a plus.

Responsibilities

• Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments.
• Schedule appointments and handle check-ins/check-outs for both specialty and emergency visits.
• Provide compassionate and professional support to clients, including during high-stress or emergent situations.
• Assist with walk-in euthanasia cases, including discussing cremation options.
• Process payments, deposits, and invoices using various payment methods.
• Maintain and update client accounts, records, and paperwork accurately.
• Follow established protocols to elevate urgent cases in the ER and monitor wait times.
• Rotate through phone support shifts and coordinate exam room use.

Skills

Customer service experience

Fluent English

Microsoft Office

Internet navigation

Messaging programs

Education

High school diploma or equivalent

Tools

Microsoft Office

Internet

Messaging programs

Job description

Animal Emergency & Specialty Center (AESC) in Parker, CO, is hiring a Client Service Representative for PM shifts. The role focuses on front-desk interactions, patient care coordination, and excellent client service during emergencies and routine visits.

Benefits include insurance, retirement, EAP, and paid time off. The position is full-time, Sunday through Thursday, 3:30pm–12:00am, with a competitive hourly rate and night differential after 6pm.