Pet Emergency CSR | PM Shift with Benefits

ethosveterinaryhealth; Parker (CO); On-site; USD 51,577,000 - 72,076,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with Matching

Employee Assistance Program

Uniform Allowance

Shift Differential Pay

Paid time off including Sick Days

Vacation Days

Bereavement Leave

Holiday Premium Pay

On-Call Incentives

Referral Program

Job summary

Animal Emergency & Specialty Center (AESC) in Parker, CO is hiring a Client Service Representative for PM shifts. You’ll be the frontline connection between clients, their pets, and the hospital team, handling front desk duties, scheduling, payments, and patient records in a fast-paced emergency setting.

The role requires at least 1 year of in-person customer service, a high school diploma, proficiency with MS Office and internet tools, and fluent English.

Qualifications

• At least 1 year of in-person customer service experience.
• High school diploma or equivalent.
• Proficiency with Microsoft Office, internet navigation, and messaging programs.
• Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!

Responsibilities

• Manage multi-line phone systems: answer calls, gather information, and route messages to the appropriate departments.
• Schedule appointments and handle check-ins/check-outs for both specialty and emergency visits.
• Provide compassionate and professional support to clients, including during high-stress or emergent situations.
• Assist with walk-in euthanasia cases, including discussing cremation options.
• Process payments, deposits, and invoices using various payment methods.
• Maintain and update client accounts, records, and paperwork accurately.
• Follow established protocols to elevate urgent cases in the Emergency Room.
• Monitor and communicate accurate wait times for Emergency Room clients.
• Rotate through phone support shifts, handling all incoming calls.
• Coordinate the use of exam rooms efficiently.

Skills

Customer service

Multitasking

Communication

English fluency

Education

High school diploma or equivalent

Tools

Microsoft Office

Internet navigation

Messaging programs

Job description

Animal Emergency & Specialty Center (AESC) in Parker, CO is hiring a Client Service Representative for PM shifts. You’ll be the frontline connection between clients, their pets, and the hospital team, handling front desk duties, scheduling, payments, and patient records in a fast-paced emergency setting.

The role requires at least 1 year of in-person customer service, a high school diploma, proficiency with MS Office and internet tools, and fluent English.