Veterinary Client Services Specialist

MARS Veterinary; United States; On-site; USD 19,000 - 30,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/autosick days

401(k)

Pet discounts

Job summary

VCA Seaside is seeking a part-time Client Service Representative to join our fast-paced GP veterinary hospital. The CSR acts as the hospital’s front-line, greeting clients, guiding pets to exam rooms, and handling calls with professionalism.

Responsibilities include scheduling, confirming appointments, explaining fees, processing payments, and assisting with product recommendations. A team-oriented, compassionate attitude is essential to deliver excellent client care.

Qualifications

• Applicant must be organized, detail oriented, punctual, and have a strong work ethic.
• It is important that you are team oriented, compassionate, self-motivated and passionate about patient care and creating a great client experience.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring that facility is neat and clean at all times.

Skills

Customer service

Appointment scheduling

Communication

Team oriented

Job description

VCA Seaside is seeking a part-time Client Service Representative to join our fast-paced GP veterinary hospital. The CSR acts as the hospital’s front-line, greeting clients, guiding pets to exam rooms, and handling calls with professionalism.

Responsibilities include scheduling, confirming appointments, explaining fees, processing payments, and assisting with product recommendations. A team-oriented, compassionate attitude is essential to deliver excellent client care.