Customer Service Represenative

Vicar Operating, Inc. dba VCA; United States; In loco; USD 19.000 - 30.000; Part-time

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Paid vacation/autosick days

401(k)

Pet discounts

Descrizione del lavoro

VCA Seaside is seeking a part-time Client Service Representative to join our fast-paced GP veterinary hospital. The CSR acts as the hospital’s front-line, greeting clients, guiding pets to exam rooms, and handling calls with professionalism.

Responsibilities include scheduling, confirming appointments, explaining fees, processing payments, and assisting with product recommendations. A team-oriented, compassionate attitude is essential to deliver excellent client care.

Competenze

• Applicant must be organized, detail oriented, punctual, and have a strong work ethic.
• It is important that you are team oriented, compassionate, self-motivated and passionate about patient care and creating a great client experience.

Mansioni

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance and ensuring that facility is neat and clean at all times.

Conoscenze

Customer service

Appointment scheduling

Communication

Team oriented

Descrizione del lavoro

Client Service Representative We are seeking an part time experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations. We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets. We are located 7 miles from beautiful Sunset Beach and 10 miles from North Myrtle Beach. Contact us, if you see yourself being part of a great team of dedicated animal lovers committed to excellence and the human-animal bond.

Why We Need You!

The CSR is the pivot around which the hospital operates and is responsible for:

Experienced Full Time Veterinary Client Service Representative VCA Seaside is seeking a Full Time, Experienced Client Service Representative for our multi-doctor, fast paced, GP veterinary hospital.

Applicant must be organized, detail oriented, punctual, and have a strong work ethic. It is important that you are team oriented, compassionate, self-motivated and passionate about patient care and creating a great client experience.

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

Benefits:

• We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

About VCA

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world-class medicine and hometown care to more than four million pets each year. We invest in cutting-edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board-certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.