Veterinary Client Services Specialist

VetEvolve; Spotsylvania Courthouse (VA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

VetEvolve is seeking a Client Service Representative to deliver exceptional front-desk and phone support for our veterinary practices. The CSR will greet clients, manage check-ins, coordinate appointments, and communicate care plans with empathy and accuracy.

The ideal candidate has strong communication and data-entry skills, basic computer proficiency, and the ability to handle cash and allergens while maintaining patient records.

Qualifications

• High school diploma or equivalent required.
• Experience working with animals preferred; veterinary or animal care background valued.
• Basic computer proficiency and ability to use scheduling tools.
• Accurate data entry and record-keeping skills.
• Ability to perform basic math for cash handling and billing.
• Manual dexterity for typing, filing and handling patients or supplies.
• Strong written and verbal communication; professional and empathetic.
• Ability to lift up to 50 lb and handle animals up to 130 lb.

Responsibilities

• Greet clients and patients with professional, empathetic service.
• Check-in and check-out patients; liaise with staff; communicate status changes.
• Maintain client communications via phone, email, and mail.
• Schedule, confirm, and forward appointments; triage urgent cases.
• Explain hospital services, vaccines, diagnostics, and aftercare.
• Handle sensitive situations with tact (euthanasia, payments, test results).
• Maintain accurate patient records and ensure charges are captured.
• Process payments and refunds; handle Care Credit and card terminals.
• Assist with prescription filling and product sales; manage inventory.
• Support veterinarians and team with administrative tasks.
• Maintain a clean, safe hospital environment; follow safety protocols.
• Participate in openings, closings, and weekend duties.

Skills

Customer service

Communication

Data entry accuracy

Cash handling

Team collaboration

Basic math

Physical stamina

Education

High school diploma or equivalent

Tools

Practice management software

Job description

VetEvolve is seeking a Client Service Representative to deliver exceptional front-desk and phone support for our veterinary practices. The CSR will greet clients, manage check-ins, coordinate appointments, and communicate care plans with empathy and accuracy.

The ideal candidate has strong communication and data-entry skills, basic computer proficiency, and the ability to handle cash and allergens while maintaining patient records.