Veterinary Client Care Specialist

Veterinary Emergency Services; Northern (KY); Hybrid; USD 18,000 - 21,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

VetEvolve is seeking a Client Service Representative to create a positive first and lasting impression for clients and their pets. You will manage client communications, schedule appointments, and assist the veterinary team with patient care and administrative tasks.

The role requires empathy, professionalism, and the ability to handle challenging situations while maintaining accuracy in records and payments. Flexible hours and a comprehensive benefits package support hospital operations.

Qualifications

• High school diploma or equivalent required.
• Previous experience working with animals preferred; veterinary or animal care background valued.
• Basic computer proficiency including email and practice management software.
• Strong written and verbal communication skills.
• Ability to lift up to 50 pounds and assist with animals as needed.

Responsibilities

• Greet clients and patients with professional, empathetic service.
• Check-in/check-out patients and coordinate with hospital staff.
• Maintain client communications via phone, email, and mail.
• Schedule and confirm appointments; triage based on urgency.
• Explain hospital services, vaccinations, diagnostics, and aftercare.
• Handle sensitive situations with tact and professionalism.
• Maintain accurate patient records and process payments.

Skills

Customer service

Communication skills

Basic computer proficiency

Cash handling

Education

High school diploma or equivalent

Tools

Microsoft Office

Practice management software

Job description

VetEvolve is seeking a Client Service Representative to create a positive first and lasting impression for clients and their pets. You will manage client communications, schedule appointments, and assist the veterinary team with patient care and administrative tasks.

The role requires empathy, professionalism, and the ability to handle challenging situations while maintaining accuracy in records and payments. Flexible hours and a comprehensive benefits package support hospital operations.