Veterinary Client Care Specialist - Flexible Schedule

Veterinary Emergency Services; Boynton Beach, Northern (FL, KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

VetEvolve is seeking a Client Service Representative to create a positive first impression for clients and their pets, delivering professional, empathetic service in person and by phone. The CSR handles check-in/check-out, patient communications, scheduling, and maintains accurate records while supporting the veterinary team.

The position requires a high school diploma or equivalent, veterinary background is valued, and comfort with practice management software and cash handling is expected.

Qualifications

• High school diploma or equivalent required.
• Previous experience working with animals preferred; veterinary or animal care background strongly valued.
• Basic computer proficiency, including practice management software, email, Microsoft Office, and scheduling tools.
• Able to perform basic math for cash handling, billing, and appointment management.
• Strong written and verbal communication skills; professional, empathetic service in high-stress situations.

Responsibilities

• Greet clients and patients warmly with professional, empathetic service.
• Check-in and check-out patients efficiently; liaise with hospital staff; communicate real-time status and flow changes.
• Maintain client communications via phone, email, and mail; perform follow-ups and thank-you messages.
• Schedule, confirm, and forward book appointments; triage patients by urgency.
• Explain hospital services, wellness care, vaccinations, diagnostics, and aftercare to clients.
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact.
• Maintain accurate patient records; attach prior records and ensure charges are captured.
• Process payments; cash reconciliation; conduct end-of-day financial tasks; manage Care Credit transactions.
• Assist with over-the-counter product sales and maintain inventory.
• Support veterinarians, technicians, and staff with care and administrative tasks.
• Maintain a clean, safe hospital environment; follow safety protocols.
• Participate in opening, closing, and weekend duties.

Skills

Customer service

Communication

Empathy

Professionalism

Team support

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office

Scheduling tools

Job description

VetEvolve is seeking a Client Service Representative to create a positive first impression for clients and their pets, delivering professional, empathetic service in person and by phone. The CSR handles check-in/check-out, patient communications, scheduling, and maintains accurate records while supporting the veterinary team.

The position requires a high school diploma or equivalent, veterinary background is valued, and comfort with practice management software and cash handling is expected.