Veterinary Client Services Specialist

VCA Animal Hospitals, Inc; San Jose (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k)

Pet Discounts

Job summary

VCA Animal Hospitals, Inc in San Jose, CA seeks a friendly Vet Receptionist to greet visitors, answer phones, schedule appointments, and guide clients and their pets to exam rooms. You will handle payments, educate clients on services, and support the medical team.

The role requires at least 1 year of customer service, a HS diploma, excellent communication, compassion for pets and people, and the ability to lift up to 40 lbs. This full-time role offers competitive pay and benefits.

Qualifications

• High School Diploma/GED or equivalent.
• At least 1 year of proven past experience helping customers.
• Excellent listening and communication skills.
• Compassion for pets and people with awareness of others’ reactions.
• Proven decision-making skills to choose the most appropriate course of action.
• Ability to integrate new information into problem-solving.
• Proficiency in Microsoft Office.
• Willingness to work non-traditional hours, including nights, weekends and holidays.
• Ability to lift up to 40 lbs and be exposed to pet-related hazards.

Responsibilities

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non-medical pet care.
• Managing medical records, charts, reports and correspondence.

Skills

Customer service

Communication

Listening

Compassion for pets

Decision making

Problem solving

Microsoft Office

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

VCA Animal Hospitals, Inc in San Jose, CA seeks a friendly Vet Receptionist to greet visitors, answer phones, schedule appointments, and guide clients and their pets to exam rooms. You will handle payments, educate clients on services, and support the medical team.

The role requires at least 1 year of customer service, a HS diploma, excellent communication, compassion for pets and people, and the ability to lift up to 40 lbs. This full-time role offers competitive pay and benefits.