Veterinary Client Services Specialist — Front Desk Pro

Oakridgevetclinic; San Jose (CA); Hybrid; USD 26,000 - 33,000; Full time

Benefits offered by this job

401(k) matching

Health insurance (medical, dental, & V

Paid time off

Paid holidays

Tuition assistance

CE allowance

Vetcor University / training

Pet discounts

Job summary

Oakridge Veterinary Clinic is hiring a Client Service Representative (CSR) / Veterinary Receptionist in San Jose, CA. This entry‑level, full‑time role offers a starting pay of $19–$24 per hour, with a 4×10‑hour workweek.

You will welcome clients, answer phones, schedule appointments, process payments, and support the veterinary team to ensure a smooth hospital experience. The position emphasizes compassionate client care, clear communication, and organization while you grow your knowledge of

Qualifications

• Entry-level role with growth potential.
• 1–3 years in a customer‑facing role preferred.
• Veterinary experience not required.
• High School Diploma or GED preferred.

Responsibilities

• Provide friendly, compassionate, professional front-desk service to clients and patients.
• Greet clients, answer calls, determine needs, and route to the right team member.
• Schedule appointments and collect necessary patient information.
• Check clients in/out, process payments, and manage records.
• Assist with patient discharge and follow-up scheduling as needed.
• Collaborate with veterinarians and staff to ensure smooth operations.

Skills

Customer service

Communication

Organization

Multitasking

Phone etiquette

Empathy

Education

High School Diploma or GED

Job description

Client Service Representative - San Jose, CA

Oakridge Veterinary Clinic is Hiring a Client Service Representative!

Position Details
Role: Client Service Representative (CSR) / Veterinary Receptionist
Status: Full-time
Compensation: $19 - $24 per hour (depending on experience)
Schedule: 4 10-hour days

Benefits Highlights

Make an Impact from Day One: Be the first and last impression of every client visit while helping pets and their people feel welcomed, informed, and supported

Learn & Grow: This entry-level opportunity offers hands-on experience in a veterinary hospital, with opportunities to learn about veterinary services, client education, hospital operations, and patient-care support

Build Valuable Skills: Strengthen your communication, organization, problem-solving, time-management, and customer service skills while working alongside an experienced veterinary team

Be Part of the Team: Work closely with fellow CSRs, veterinarians, clinical staff, and hospital leadership to create an exceptional experience for clients and patients

Great veterinary care starts with a great client experience—and that’s where you come in!

At Oakridge Veterinary Clinic, our Client Service Representatives are an essential part of the hospital team. As the first and last point of contact for many of our clients, you’ll set the tone for every visit with friendly, compassionate,professional service.

From answering phones and coordinating appointments to checking patients in and out, processing payments, and helping pet owners navigate their veterinary care, you’ll play an important role in keeping communication clear and the hospital running smoothly. If you’re organized, positive, comfortable in a fast-paced environment, and genuinely enjoy helping people and pets, we’d love to meet you.

Why Our Client Service Representatives Love It Here

• An entry-level opportunity to build a career in veterinary medicine
• Daily interaction with pets and the people who love them
• Hands-on learning alongside veterinarians and veterinary support professionals
• Opportunities to strengthen your client service and veterinary knowledge
• A collaborative environment where departments work together to solve problems
• Opportunities to cross-train in basic patient support after appropriate training
• A role where your organization, communication, and compassion make a difference every day

What Our Client Service Representatives Do

• Provide friendly, compassionate, and professional service to the clients and patients of Oakridge Veterinary Clinic
• Welcome clients and patients to the hospital and create a positive first impression
• Answer incoming calls, determine client needs, and direct calls to the appropriate team member
• Respond to routine questions about hospital services and general pet-care information within your training and role
• Follow established hospital protocols when clients report urgent or acute symptoms and connect them with the appropriate medical team member
• Remain calm and reassuring when assisting distressed or concerned pet owners
• Schedule appointments and collect necessary information about patients and their owners
• Prepare records, forms, estimates, consent documents, and other materials before appointments when possible
• Check clients and patients in for appointments
• Support the patient discharge process and ensure required information is complete
• Schedule follow-up appointments and update future reminders as needed
• Provide clients with medications and discharge instructions prepared or approved by the medical team
• Enter charges, collect payments, make change, and process credit card transactions
• Assist with cash drawer reconciliation and end-of-day transactions
• Help clients with approved over-the-counter pet-care products and merchandise
• Maintain accurate client and patient information
• Assist the treatment team with responsibilities such as animal restraint and patient check-in after completing appropriate training
• Support hospital projects and administrative responsibilities as assigned
• Keep the lobby, reception area, pharmacy, and exam rooms clean, organized, and welcoming
• Assist with maintaining treatment areas when needed
• Recognize when questions or concerns need to be escalated to the appropriate team member
• Collaborate with fellow CSRs and other hospital departments to find appropriate solutions for clients and patients

What You’ll Bring

• Strong interpersonal and customer service skills
• Excellent verbal and written communication abilities
• Analytical thinking and practical problem-solving skills
• Strong organization and multitasking abilities
• Ability to manage a high volume of phone calls, emails, and client interactions
• Ability to remain composed, compassionate, and professional during stressful situations
• Strong listening skills and the ability to follow verbal and written instructions
• Patience, attentiveness, and empathy
• Attention to detail and commitment to accuracy
• A positive attitude and willingness to look for solutions
• A collaborative, team-first approach
• Comfort learning veterinary terminology, services, and hospital procedures

Education & Experience

• This is an entry-level position
• One to three years of experience in a customer-facing role is preferred
• Previous veterinary experience is not required
• High School Diploma or GED preferred
• Interest in animals, veterinary medicine, and providing exceptional customer service

Physical Requirements

• Ability to stand for extended periods
• Ability to lift up to 40 pounds unassisted
• Ability to perform the physical responsibilities associated with a busy veterinary reception environment

The Extras You’ll Actually Feel

• A role where your work directly shapes the client experience
• Opportunities to learn from veterinarians and experienced veterinary professionals
• Exposure to multiple areas of veterinary hospital operations
• Cross-training opportunities in basic treatment-team support after appropriate training
• The satisfaction of helping clients navigate both routine visits and difficult moments
• A collaborative workplace where communication and teamwork matter
• Opportunities to develop skills that can support long-term growth in veterinary medicine

Benefits You Can’t Beat

Our benefits are designed to support the financial, physical, and professional well-being of eligible team members. Specific benefit eligibility may vary based on employment status and hours worked.

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance options, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child after one year of service for eligible full-time employees
• Sick Time / Paid Time Off
• Free or discounted lab work for employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

At Oakridge Veterinary Clinic, Client Service Representatives do much more than manage the front desk. You’re the connection between our clients and medical team, a reassuring presence when pet owners need support, and an important part of keeping our hospital organized and moving forward.

If you’re a people person who loves pets, thrives on staying organized, and wants an opportunity to grow in veterinary medicine, we’d love to hear from you. Apply today and come make a difference for pets and their people!

Diversity, equity, inclusion, and belonging are core values at Oakridge Veterinary Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our workplace by bringing different perspectives and experiences. That’s why we’re committed to a culture where employees can be their authentic selves, feel a true sense of belonging, and are empowered to reach their highest potential.

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.

• Paid Time Off
• Paid Holidays

Training & Development

Unleash your potential and foster professional growth through our comprehensive education and training programs.

• Vetcor University - training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• VetLife Days – rotate to a sister hospital

Enjoy exclusive benefits for you and your furry family members.

• Discounted Products

Health & Welfare

Take care of your well-being with our comprehensive health and wellness benefits.

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

Financial Wellbeing

Secure your financial future with our range of offerings designed to promote your financial well-being.

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

Time Off/Work Life Balance

Prioritize your work-life balance and enjoy a fulfilling time away from work with our generous offerings.