Veterinary Client Services Specialist

VCA Animal Hospitals, Inc; Ontario (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid vacation

401(k)

Employee pet discounts

Job summary

VCA California Veterinary Specialists in Ontario, CA, is seeking a Client Service Representative to set the tone for the practice, greet clients, and coordinate between clients and medical teams.

You will handle high call volume, schedule appointments including emergencies, process payments, maintain records with confidentiality, and contribute to a welcoming, organized front desk.

Strong communication, compassion for animals, and the ability to multitask in a fast-paced environment are essential.

Qualifications

• Previous experience in a client service role, preferably in a veterinary or medical setting.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with clients, staff, and patients.
• Strong organizational and multitasking abilities, with a keen attention to detail.
• Ability to remain calm and composed in a fast-paced, high-pressure environment.
• Proficiency with office software and electronic medical records systems.
• A compassionate attitude towards animals and their owners.
• Flexibility to work various shifts, potentially including evenings, weekends, and holidays as required.

Responsibilities

• Greet and check in clients with warmth and professionalism, ensuring a positive first impression.
• Manage a high volume of incoming phone calls and emails, addressing client questions and appointment requests.
• Schedule and confirm appointments, including emergency and specialty visits, and handle patient records with confidentiality.
• Process payments, including insurance claims and financial transactions, and explain costs clearly.
• Coordinate with veterinary staff to ensure smooth communication between clients and medical teams.
• Handle and resolve client concerns or complaints with tact and empathy.
• Maintain a clean and organized reception area, creating a welcoming environment.
• Assist with administrative tasks such as data entry, filing, and inventory management.
• Support the team to deliver outstanding client care and a positive practice experience.

Skills

Client service

Communication

Interpersonal skills

Organizational skills

Multitasking

EMR systems

Office software

Compassion for animals

Tools

Electronic Medical Records (EMR) systems

Office software

Job description

VCA California Veterinary Specialists in Ontario, CA, is seeking a Client Service Representative to set the tone for the practice, greet clients, and coordinate between clients and medical teams.

You will handle high call volume, schedule appointments including emergencies, process payments, maintain records with confidentiality, and contribute to a welcoming, organized front desk.

Strong communication, compassion for animals, and the ability to multitask in a fast-paced environment are essential.