Client Service Representative

VCA Animal Hospitals, Inc; Ontario (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid vacation

401(k)

Employee pet discounts

Job summary

VCA California Veterinary Specialists in Ontario, CA, is seeking a Client Service Representative to set the tone for the practice, greet clients, and coordinate between clients and medical teams.

You will handle high call volume, schedule appointments including emergencies, process payments, maintain records with confidentiality, and contribute to a welcoming, organized front desk.

Strong communication, compassion for animals, and the ability to multitask in a fast-paced environment are essential.

Qualifications

• Previous experience in a client service role, preferably in a veterinary or medical setting.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with clients, staff, and patients.
• Strong organizational and multitasking abilities, with a keen attention to detail.
• Ability to remain calm and composed in a fast-paced, high-pressure environment.
• Proficiency with office software and electronic medical records systems.
• A compassionate attitude towards animals and their owners.
• Flexibility to work various shifts, potentially including evenings, weekends, and holidays as required.

Responsibilities

• Greet and check in clients with warmth and professionalism, ensuring a positive first impression.
• Manage a high volume of incoming phone calls and emails, addressing client questions and appointment requests.
• Schedule and confirm appointments, including emergency and specialty visits, and handle patient records with confidentiality.
• Process payments, including insurance claims and financial transactions, and explain costs clearly.
• Coordinate with veterinary staff to ensure smooth communication between clients and medical teams.
• Handle and resolve client concerns or complaints with tact and empathy.
• Maintain a clean and organized reception area, creating a welcoming environment.
• Assist with administrative tasks such as data entry, filing, and inventory management.
• Support the team to deliver outstanding client care and a positive practice experience.

Skills

Client service

Communication

Interpersonal skills

Organizational skills

Multitasking

EMR systems

Office software

Compassion for animals

Tools

Electronic Medical Records (EMR) systems

Office software

Job description

If you are interested in working in a modern hospital with great doctors, experienced staff members and state of the art equipment, then look no further. VCA California Veterinary Specialists here in Ontario is the largest 24 hours Emergency and Specialty hospital in the Inland Empire. For close to 15 years, we have provided exceptional veterinary service and patient care. We take pride in what we do and are looking for a motivated individual who is willing to work with a strong team of individuals in a fast paced environment.

SUMMARY

As part of the Client Service Representative Team, you will help set the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. As a CSR, you must be a self-starter with a strong attention to detail, ability to work in fast-paced environment, be able to handle difficult cases and clients, and have outstanding communication skills.

SCHEDULE

Scheduled Shift: Monday: 9a-7:30p Thursday 9a-7:30p Friday & Saturday 12p-10:30p

10hours shifts/4 days a week

ESSENTIAL DUTIES AND RESPONSIBILITIES

• As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
• Greet and check in clients with warmth and professionalism, ensuring a positive first impression.
• Manage a high volume of incoming phone calls and emails, addressing client questions, concerns, and appointment requests efficiently.
• Schedule and confirm appointments, including emergency and specialty visits, and handle patient records with accuracy and confidentiality.
• Process payments, including insurance claims and financial transactions, and provide clients with clear explanations of costs and billing procedures.
• Coordinate with veterinary staff to ensure smooth communication between clients and medical teams.
• Handle and resolve client concerns or complaints with tact and empathy, maintaining a high level of service.
• Maintain a clean and organized reception area, ensuring a welcoming environment for clients and their pets.
• Assist with administrative tasks such as data entry, filing, and inventory management as needed.
• Qualifications:
• Previous experience in a client service role, preferably in a veterinary or medical setting, is highly desirable.
• Exceptional communication and interpersonal skills, with the ability to interact effectively with clients, staff, and patients.
• Strong organizational and multitasking abilities, with a keen attention to detail.
• Ability to remain calm and composed in a fast-paced, high-pressure environment.
• Proficiency with office software and electronic medical records systems.
• A compassionate attitude towards animals and their owners.
• Flexibility to work various shifts, potentially including evenings, weekends, and holidays as required.
• At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.

Compensation: $19 -$21/ hour Compensation is negotiable based on education, experience, and other relevant credentials. $4/hr Shift differential available for weekend and later hours

At VCA we are committed to diversity, equity and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work.

BENEFITS

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com