Veterinary Client Services Specialist

VCA Animal Hospitals, Inc; Lakeway (TX); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

VCA Terrell Animal Hospital in Lakeway, Texas is seeking a friendly Client Service Representative to join our busy five-doctor practice. You will be the first friendly face for clients and their pets.

Responsibilities include greeting clients, answering phones, scheduling appointments, advising on services, handling payments, and maintaining patient records in a welcoming, organized lobby environment.

Qualifications

• Experience in customer service is preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet clients and their pets with a friendly attitude.
• Answer incoming phone calls professionally and compassionately.
• Schedule and confirm appointments.
• Assist clients with questions about services and pet care.
• Explain estimates and process payments.
• Maintain accurate patient records and client information.
• Keep lobby and reception area clean and welcoming.
• Support teammates to keep hospital running smoothly.

Skills

Customer service

Communication

Multitasking

Team player

Punctuality

Tools

Computers

Job description

VCA Terrell Animal Hospital in Lakeway, Texas is seeking a friendly Client Service Representative to join our busy five-doctor practice. You will be the first friendly face for clients and their pets.

Responsibilities include greeting clients, answering phones, scheduling appointments, advising on services, handling payments, and maintaining patient records in a welcoming, organized lobby environment.