Pet Care Client Services Specialist

VCA Animal Hospitals, Inc; Austin (TX); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical/dental/vision benefits

Paid time off and pet discounts

401(k)

Job summary

VCA Animal Hospitals, Inc. in Austin, TX is seeking a friendly front desk receptionist to greet clients and guide them and their pets to exam rooms. You will handle phones, schedule appointments, and process payments.

You will present products and services, educate clients on pet care, manage medical records, and coordinate follow-ups while working in a fast-paced veterinary environment. Strong communication and compassion for pets and people are essential, with flexibility for evenings and

Qualifications

• At least one year of proven past experience helping customers.
• High School Diploma/GED or equivalent.
• Excellent listening and communication skills.
• Compassion for pets and people with awareness of others’ reactions.
• Proven decision-making skills to choose the most appropriate action.
• Ability to integrate new information into problem-solving.
• Proficiency in Microsoft Office.
• Willingness to work non-traditional hours, including nights, weekends and holidays.
• Ability to lift up to 40 lbs. and be exposed to hazards associated with pets.

Responsibilities

• Greeting visitors and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and potential clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Educating clients on general pet care and non-medical topics.
• Managing medical records, charts, reports and correspondence.

Skills

Customer service

Excellent listening

Communication skills

Microsoft Office

Non-traditional hours

Ability to lift 40 lbs

Compassion for pets

Problem-solving

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

VCA Animal Hospitals, Inc. in Austin, TX is seeking a friendly front desk receptionist to greet clients and guide them and their pets to exam rooms. You will handle phones, schedule appointments, and process payments.

You will present products and services, educate clients on pet care, manage medical records, and coordinate follow-ups while working in a fast-paced veterinary environment. Strong communication and compassion for pets and people are essential, with flexibility for evenings and