Pet Health Concierge - Veterinary Client Care Specialist

Pet Services of Washington, P.S.; Spring (TX); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical and dental

Paid vacation/sick days

401(k)

Pet discounts

Job summary

VCA Animal Hospitals in Spring, TX is seeking a friendly and professional Client Service Representative to join our team. You will greet clients, schedule appointments, handle payments, and educate clients on pet care and available services.

The role emphasizes exceptional service, accurate medical record keeping, and collaboration with veterinary staff to support patient care. A positive attitude and strong communication are essential.

Qualifications

• Experience in veterinary client service or medical office setting.
• Strong communication and interpersonal skills.
• Ability to manage payments and educate clients on products and services.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general pet care and husbandry.
• Maintain medical records and correspondence.
• Keep the hospital clean and organized.

Skills

Customer service

Scheduling appointments

Outbound calls

Fee explanations

Product recommendations

Pet care education

Job description

VCA Animal Hospitals in Spring, TX is seeking a friendly and professional Client Service Representative to join our team. You will greet clients, schedule appointments, handle payments, and educate clients on pet care and available services.

The role emphasizes exceptional service, accurate medical record keeping, and collaboration with veterinary staff to support patient care. A positive attitude and strong communication are essential.