Veterinary Client Services Specialist

Mountain View Animal Hospital; Hickory (NC); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement plan

Bonus incentive

Flexible schedule

Career development

Employee assistance program

Referral program

Job summary

Mountain View Animal Hospital in Hickory, NC is seeking a Client Service Representative to deliver an exceptional experience to clients. You will manage reception, appointment tracking, and basic veterinary record maintenance while supporting the practice team.

You will handle cash, processing payments, reminders, and client communications; ensure clean public areas; and assist with filing, data entry, and back-office tasks. Weekend availability may be required.

Qualifications

• High school diploma or equivalent required.
• Previous veterinary experience preferred.
• Weekend availability may be required.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightening areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma or equivalent

Job description

Mountain View Animal Hospital in Hickory, NC is seeking a Client Service Representative to deliver an exceptional experience to clients. You will manage reception, appointment tracking, and basic veterinary record maintenance while supporting the practice team.

You will handle cash, processing payments, reminders, and client communications; ensure clean public areas; and assist with filing, data entry, and back-office tasks. Weekend availability may be required.