Veterinary Client Experience Specialist

Heartland Veterinary Partners LLC; Sherrills Ford (NC); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Heartland Veterinary Partners LLC in Sherrills Ford, NC is seeking a Client Service Representative (CSR) to deliver exceptional client experiences and support daily clinic operations.

Reporting into the Practice Manager, the CSR handles reception, records maintenance, appointment tracking, and cash processing, ensuring smooth workflow and accurate files while maintaining a warm, professional demeanor with clients and patients.

Qualifications

• Ability to work on weekends as required.
• High school diploma or equivalent.
• Previous veterinary experience preferred; client satisfaction references preferred.
• Practices OSHA safety techniques including proper PPE.

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma or equivalent

Job description

Heartland Veterinary Partners LLC in Sherrills Ford, NC is seeking a Client Service Representative (CSR) to deliver exceptional client experiences and support daily clinic operations.

Reporting into the Practice Manager, the CSR handles reception, records maintenance, appointment tracking, and cash processing, ensuring smooth workflow and accurate files while maintaining a warm, professional demeanor with clients and patients.