Evening Vet Receptionist - Emergency & Specialty

Innovetive Petcare; Hickory (NC); On-site; USD 22,041 - 33,062; Full time

Benefits offered by this job

Competitive compensation

Medical, Dental, Vision Insurance

401(k) with Company Match

Paid Time Off

Paid Holidays

Life Insurance and Disability Coverage

Employee Pet Care Discounts

Continuing Education and Professional/

Development Opportunities

Job summary

Carolina Animal Specialty and Emergency Hospital (CASE) is seeking an experienced Full-Time Veterinary Receptionist/CSR for evenings and weekends in Hickory, NC. You will be the welcoming face of the Emergency and Specialty team, delivering compassionate client service in a fast-paced environment.

We value a calm, empathetic approach, strong communication, and reliability. The role includes handling high-volume calls, appointments, patient registration, and payments while supporting patient care

Qualifications

• Minimum 2 years of Veterinary Receptionist/CSR experience.
• Experience in a Veterinary Hospital, especially Emergency or Specialty, is preferred.
• Excellent communication and interpersonal skills; ability to stay calm under pressure.
• Proficient with multiple veterinary software systems.

Responsibilities

• Welcome clients and patients with professionalism, empathy, and compassion.
• Answer high-volume calls and triage urgent patient needs.
• Coordinate Emergency walk-ins and Specialty appointments.
• Register patients and maintain electronic medical records accurately.
• Collect patient histories and verify client information.
• Process invoices and payments; handle deposits and transactions.
• Communicate with veterinarians and technicians about patient flow.
• Provide updates and discharge instructions to clients.
• Maintain a clean, welcoming reception area.
• Support hospital workflow through teamwork.

Skills

Veterinary Receptionist

Client Communication

Empathy

Teamwork

Tools

ezyVet

Instinct

Cornerstone

AVImark

Job description

Carolina Animal Specialty and Emergency Hospital (CASE) is seeking an experienced Full-Time Veterinary Receptionist/CSR for evenings and weekends in Hickory, NC. You will be the welcoming face of the Emergency and Specialty team, delivering compassionate client service in a fast-paced environment.

We value a calm, empathetic approach, strong communication, and reliability. The role includes handling high-volume calls, appointments, patient registration, and payments while supporting patient care