Veterinary Client Experience Specialist

Eastern Animal Hospital; Baltimore (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Retirement benefits or accounts

Bonus incentive

Flexible work schedules

Career and professional development

Employee Assistance Program

Employee Referral Program

Job summary

Eastern Animal Hospital in Baltimore is seeking a Client Service Representative to deliver an exceptional client experience. You will manage reception, scheduling, and basic veterinary records while supporting Doctors and the practice team.

The role emphasizes patience, clear communication, organization, and a friendly, professional demeanor in a fast-paced, 24/7 facility with comprehensive services. Weekend availability and OSHA safety practices are expected; benefits include PTO,

Qualifications

• Weekend availability required
• High school diploma or equivalent
• Previous veterinary experience preferred
• Client satisfaction references preferred
• OSHA safety techniques including proper PPE

Responsibilities

• Leads practice opening and closing procedures per Practice Manager instructions and practice procedures.
• Ensures all public areas are clean and presentable for patients; cleans and straightens areas including the front desk, reception area, waiting area, office, public bathroom(s) and exam rooms.
• Processes cash, checks, charge card payments and credit account payments.
• Schedules appointments for the clinic adhering to practice and Doctor preferences and ensure appropriate workflow.
• Assists in the updating of client/patient files, as needed.
• Prepares and sends client correspondence.
• Sends reminder notices to clients for periodic notifications; conducts re-calls to clients on a timely basis from a call back list.
• Performs a backup of the computer system on a regular basis, as directed.
• Performs and oversees the performance of posting daily business.
• Welcomes clients and patients to the practice with a warm and friendly demeanor and ensures an excellent experience during the practice visit.
• Answers incoming telephone calls applying proper telephone etiquette.
• Presents clients with medications, instructions, new client kits and any other take home items.
• Handles emergency situations with great care, patience, and following established clinic policies and procedures.
• Addresses client concerns in a calm appropriate manner, ensuring every experience ends in satisfaction.

Skills

Patience & Compassion

Collaboration & Teamwork

Communicating

Active Listening

Organization Skills

Client Satisfaction

Education

High school diploma or equivalent

Job description

Eastern Animal Hospital in Baltimore is seeking a Client Service Representative to deliver an exceptional client experience. You will manage reception, scheduling, and basic veterinary records while supporting Doctors and the practice team.

The role emphasizes patience, clear communication, organization, and a friendly, professional demeanor in a fast-paced, 24/7 facility with comprehensive services. Weekend availability and OSHA safety practices are expected; benefits include PTO,