Veterinary Client Services Specialist

Suveto; Erie (Erie County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Pet care discounts

401K match

Job summary

Glenwood Pet Hospital in Erie, PA is seeking a Client Services Representative to greet clients, check patients in and out, and manage front desk operations. You will support doctors and staff while handling scheduling, records, and communications.

The role emphasizes empathy, teamwork, and the ability to discuss payment options, process pet care paperwork, and maintain accurate records. Experience in a veterinary setting is preferred, with a commitment to high-quality client service.

Qualifications

• High School Diploma or equivalent required.
• Experience in client services preferred.
• Ability to navigate new software and basic computer tasks.

Responsibilities

• Greet clients and manage the front desk, check patients in/out, schedule rechecks.
• Know vaccination protocols and common veterinary terms.
• Oversee clinic flow and assist with euthanasia paperwork and aftercare process.
• Discuss payment options with clients and process requests.
• Respond to client texts/emails and manage medical records and correspondence.

Skills

Customer service

Multitasking

Teamwork

Communication

Education

High School Diploma

Tools

Basic computer skills

Job description

Glenwood Pet Hospital in Erie, PA is seeking a Client Services Representative to greet clients, check patients in and out, and manage front desk operations. You will support doctors and staff while handling scheduling, records, and communications.

The role emphasizes empathy, teamwork, and the ability to discuss payment options, process pet care paperwork, and maintain accurate records. Experience in a veterinary setting is preferred, with a commitment to high-quality client service.