Client Service Representative, Erie, Pennsylvania

Suveto; Erie (Erie County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Medical insurance

Dental insurance

Vision insurance

Pet care discounts

401K match

Job summary

Glenwood Pet Hospital in Erie, PA is seeking a Client Services Representative to greet clients, check patients in and out, and manage front desk operations. You will support doctors and staff while handling scheduling, records, and communications.

The role emphasizes empathy, teamwork, and the ability to discuss payment options, process pet care paperwork, and maintain accurate records. Experience in a veterinary setting is preferred, with a commitment to high-quality client service.

Qualifications

• High School Diploma or equivalent required.
• Experience in client services preferred.
• Ability to navigate new software and basic computer tasks.

Responsibilities

• Greet clients and manage the front desk, check patients in/out, schedule rechecks.
• Know vaccination protocols and common veterinary terms.
• Oversee clinic flow and assist with euthanasia paperwork and aftercare process.
• Discuss payment options with clients and process requests.
• Respond to client texts/emails and manage medical records and correspondence.

Skills

Customer service

Multitasking

Teamwork

Communication

Education

High School Diploma

Tools

Basic computer skills

Job description

Client Service Representative, Erie, Pennsylvania

#GPH1551

Job Description

Provide high quality customer service that meets or exceeds the expectations of our clients while supporting the doctors and support staff.
Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.

Glenwood Pet Hospital, part of theSuvetonetwork of hospitals, is looking for experienced Client Service Representatives to join our team.

TheClient Services Representativewill provide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion. Our veterinarians and support teams at Glenwood bring years of experience, skill, and a passion for helping others into their partnership with you and your pet. We believe that every pet entrusted into our care is unique. To that end, every member of our team is dedicated to providing your loved one with the highest standard of treatment possible, while being emotionally supportive and respectful of your needs as a pet owner.

Responsibilities

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Know vaccination protocol and common veterinary terms.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork and aftercare process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.
• Maintain knowledge of extension numbers to reach employees throughout the network.
• Assist in emergency situations by expediting calls to triage staff members.
• Perform other job duties as assigned.

Requirements

• High School Diploma or equivalent required.
• Previous experience in client services.
• At least 1 year working within aVETERINARY FIELDis required.
• Must be computer literate; basic computer skills with ability to navigate new software.
• Ability to multi-task.
• Ability to work well within a team environment.

Our employment package includes paid time off, paid holidays, medical, dental and vision insurance, pet care discounts, 401K with a true match up to 4%, and more.

Glenwood Pet Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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