Veterinary Front Desk & Client Care Specialist

Innovetive Petcare; New York (NY); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive compensation

Training & career development

Health benefits

Pet care discounts

Paid time off

401(k) with company match

Job summary

Station Plaza Veterinary Group is seeking a friendly and organized Veterinary Client Service Representative to join our front desk team in Glen Head, NY. This non-clinical role focuses on welcoming clients, managing appointments, and coordinating with the medical team.

As a front desk professional, you will handle calls, assist with client questions, and maintain accurate records while ensuring a compassionate and efficient experience for both pets and their families.

Qualifications

• Strong communication and customer service skills are essential.
• Excellent organization and attention to detail are required.
• Ability to multitask and prioritize in a busy environment.
• Compassionate, patient, and professional client interactions are needed.
• Willingness to learn veterinary terminology, systems, and processes.
• Previous veterinary reception or customer service experience is preferred.

Responsibilities

• Greet clients and help create a warm, welcoming experience
• Answer incoming calls and assist with client questions
• Schedule and confirm appointments
• Maintain accurate client and patient records
• Process payments and assist with routine front desk transactions
• Coordinate communication between clients and our medical team
• Help keep the front desk organized and daily workflows running smoothly
• Provide compassionate, professional support to clients throughout their visit

Skills

Strong communication

Customer service

Organization

Multitasking

Teamwork

Veterinary terminology

Reception experience

Job description

Station Plaza Veterinary Group is seeking a friendly and organized Veterinary Client Service Representative to join our front desk team in Glen Head, NY. This non-clinical role focuses on welcoming clients, managing appointments, and coordinating with the medical team.

As a front desk professional, you will handle calls, assist with client questions, and maintain accurate records while ensuring a compassionate and efficient experience for both pets and their families.