Veterinary Client Concierge

Veterinary Innovative Partners LLC; El Paso (TX); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off

Paid Holidays

Disability Insurance

Training & Development

Tuition assistance

Uniform allowance

Discounted healthcare for personalpets

Job summary

Veterinary Innovative Partners LLC is seeking a dedicated Client Service Representative to be the first contact for clients. You will greet clients, schedule appointments, process payments, and maintain records while ensuring a friendly, professional environment.

You will collaborate with veterinarians and staff to deliver excellent care and clear client communication. The role emphasizes empathy, multitasking, and knowledge of veterinary services, with opportunities to grow in a team-oriented

Qualifications

• Excellent interpersonal and customer service skills with a friendly and professional demeanor.
• Strong communication skills, both verbal and written, for effective client interaction and team collaboration.
• Ability to multitask and handle a fast-paced environment with attention to detail.
• Proficiency in using computer software, including practice management systems and Microsoft Office.
• Organizational skills to manage appointments, records, and administrative tasks.
• Empathy and patience when dealing with clients who may be anxious or stressed about their pets' well-being.
• Previous experience in customer service or reception, preferably in a veterinary or healthcare setting, is a plus.

Responsibilities

• Greet clients warmly and professionally, creating a welcoming atmosphere.
• Schedule appointments, surgeries, and procedures with efficient use of veterinary staff and resources.
• Answer phone calls, address client inquiries, and provide information about services and policies.
• Check-in and verify patient information, update records, and obtain necessary paperwork.
• Process payments accurately and provide clients with invoices and receipts.
• Coordinate smooth check-out processes, including follow-up appointments and post-operative care instructions.
• Maintain accurate electronic and paper records, including patient files and appointment logs.
• Handle administrative tasks such as filing, faxing, scanning, and data entry.
• Provide basic information about preventive care, vaccinations, and medications.
• Assist clients with completing forms and explaining treatment plans.

Skills

Interpersonal skills

Customer service

Communication

Multitasking

Organizational skills

Computer proficiency

Tools

Practice management software

Microsoft Office

Job description

Veterinary Innovative Partners LLC is seeking a dedicated Client Service Representative to be the first contact for clients. You will greet clients, schedule appointments, process payments, and maintain records while ensuring a friendly, professional environment.

You will collaborate with veterinarians and staff to deliver excellent care and clear client communication. The role emphasizes empathy, multitasking, and knowledge of veterinary services, with opportunities to grow in a team-oriented