Veterinary Client Services Coordinator — Impact & Growth

Banfield Pet Hospital; Murrieta (CA); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

Retirement Plans (401(k) and Roth)

Paid Time Off and Holidays

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator in California to drive client flow, support the veterinary team, and ensure a welcoming, efficient experience for pets and their owners. You will promote wellness plans, coordinate appointments, and assist with front-desk operations to maximize hospital productivity.

The role emphasizes excellent communication, multi-tasking, and a commitment to high-quality client service in a pet-care environment.

Qualifications

• Must demonstrate strong client service skills and a welcoming demeanor.
• Fluent in English with excellent communication abilities.
• Ability to multi-task and manage time effectively.
• Knowledge of hospital workflows and billing processes preferred.
• Detail-oriented with accuracy in documentation and records.

Responsibilities

• Greet clients and pets to ensure a friendly, efficient check-in.
• Educate clients about wellness plans and veterinary services.
• Route clients and pets to the appropriate team members.
• Process invoices, schedule follow-up appointments, and handle retail sales.
• Maintain accurate pet and client information in the system.

Skills

Customer Focus

Leadership

Communication Skills

Time Management

Problem Solving

Client Service

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator in California to drive client flow, support the veterinary team, and ensure a welcoming, efficient experience for pets and their owners. You will promote wellness plans, coordinate appointments, and assist with front-desk operations to maximize hospital productivity.

The role emphasizes excellent communication, multi-tasking, and a commitment to high-quality client service in a pet-care environment.