Veterinary Client Experience Coordinator

Banfield Pet Hospital; San Jose (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) Plan

Paid Time Off

Job summary

Banfield Pet Hospital in San Jose, CA seeks a Client Service Coordinator to manage patient flow and support the veterinary team, ensuring friendly, efficient service and positive client experiences.

You will greet clients, gather pet histories, assist with appointments, promote wellness plans, and help educate clients on preventative care; strong communication is essential.

This role emphasizes teamwork, adaptability, and a commitment to quality care in a busy hospital setting.

Qualifications

• High School Diploma or equivalent preferred.
• One year of related experience required (customer service preferred).
• Medical background, veterinary or healthcare terminology training is preferred.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and routing the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Professionalism

Preventative care

OWPs

Computer skills

Education

High School Diploma or equivalent preferred

One year of related experience

Medical background preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Banfield Pet Hospital in San Jose, CA seeks a Client Service Coordinator to manage patient flow and support the veterinary team, ensuring friendly, efficient service and positive client experiences.

You will greet clients, gather pet histories, assist with appointments, promote wellness plans, and help educate clients on preventative care; strong communication is essential.

This role emphasizes teamwork, adaptability, and a commitment to quality care in a busy hospital setting.