Veterinary Client Services Coordinator: Elevate Pet Care

Marsveterinary; Monroeville, Northern (Allegheny County, KY); Hybrid; USD 31,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with company match

Student Debt Relief Program (Full-Time

Paid Time Off and Holidays

Mental Health Resources

Life Insurance (company-paid)

Disability Insurance

FSA / HSA

Parental Leave

Continuing Education Allowance

Wellness programs

Job summary

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator to promote services, welcome clients and pets, and ensure a smooth workflow for the veterinary team.

You will educate clients about wellness plans, handle documentation and invoicing, and help schedule appointments while delivering friendly, professional support.

This role emphasizes strong communication, organization, and a commitment to exceptional client care.

Qualifications

• Leads and motivates the client service team to deliver exceptional care.
• Demonstrates strong communication and interpersonal skills to assist clients and pets.
• Maintains professional conduct and supports efficient hospital workflow.
• Handles client inquiries with accuracy and courtesy.
• Knowledge of veterinary services and wellness plans preferred.
• Adapts to changing priorities while maintaining quality of care.

Responsibilities

• Promote hospital services and recruit new clients.
• Educate clients about Optimum Wellness Plans and available services.
• Assist clients with documentation and entering pet history in the system.
• Process invoices, dispense prescribed items, and schedule follow-up visits.
• Maintain accurate balances and perform opening/closing procedures.

Skills

Leadership

Customer Focus

Communication Skills

Integrity & Trust

Time Management

Problem Solving

Job description

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator to promote services, welcome clients and pets, and ensure a smooth workflow for the veterinary team.

You will educate clients about wellness plans, handle documentation and invoicing, and help schedule appointments while delivering friendly, professional support.

This role emphasizes strong communication, organization, and a commitment to exceptional client care.