Pet Care Client Experience Coordinator

A Caring Doctor (Minnesota), P.A.; Willoughby (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vis

401(k) and Roth retirement plans

Paid Time Off and Holidays

Mental health and wellbeing resources

Life insurance and disability coverage

FSA/HSA and commuter benefits

Job summary

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator to streamline client and pet flow, support the veterinary team, and deliver exceptional service in a welcoming environment. You will educate clients on preventive care and wellness options while handling patient documentation and scheduling tasks.

The role emphasizes strong communication, multi-tasking, and integrity in daily operations, with opportunities to grow within a supportive team and network of veterinary

Qualifications

• Fluent English communication in reading, writing and speaking.
• Strong customer service orientation and interpersonal skills.
• Ability to multi-task and manage time effectively.
• Wamiliar with hospital workflow and able to educate clients about services.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Provide friendly, efficient service and ensure clients and pets are comfortable.
• Educate clients about wellness plans, preventive care and hospital services.
• Assist with required documentation and client invoicing procedures.
• Handle scheduling and routine administrative tasks.

Skills

Five Principles

Client service skills

Communication skills

Organizational ability

Problem solving skills

Integrity

Cooperativeness

Flexibility

Independence

Stress tolerance

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Banfield Pet Hospital in the United States is seeking a Client Service Coordinator to streamline client and pet flow, support the veterinary team, and deliver exceptional service in a welcoming environment. You will educate clients on preventive care and wellness options while handling patient documentation and scheduling tasks.

The role emphasizes strong communication, multi-tasking, and integrity in daily operations, with opportunities to grow within a supportive team and network of veterinary