Veterinary Client Care Coordinator - Elevate Pet Wellness

Marsveterinary; Phoenix (AZ); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Student debt relief program

Paid time off & holidays

Mental health resources

Life insurance (company-paid)

Disability insurance

FSA & HSA programs

Paid parental leave

Continuing education allowance

Back-up child and elder care

Fertility and family-building support

Digital exercise therapy

Voluntary protection benefits

Legal plan

Identity protection

Commuter benefits

Three free Optimum Wellness Plans for

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to streamline client and pet flow, ensuring excellent patient care and a welcoming environment. You will educate clients on wellness plans, preventative care, and hospital services while assisting with appointments and transactions.

The role emphasizes friendly communication, efficient operations, and collaboration with the veterinary team to maximize productivity and client satisfaction.

Qualifications

• Exemplify the Five Principles of Mars, Inc. within self and team.
• Promote hospital services and route client flow for optimal care and productivity.
• Educate clients on wellness plans, preventative care, and hospital services.

Responsibilities

• Drive client and pet flow to maximize hospital productivity.
• Provide friendly, informative service and educate clients about pet health.
• Assist clients with documentation, pet data entry, and ID tagging in the system.
• Assist with prescriptions, retail sales, and scheduling future visits.
• Maintain accurate balances and follow opening/closing procedures.

Skills

Client communication

Sales & upsell

Scheduling appointments

Team collaboration

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to streamline client and pet flow, ensuring excellent patient care and a welcoming environment. You will educate clients on wellness plans, preventative care, and hospital services while assisting with appointments and transactions.

The role emphasizes friendly communication, efficient operations, and collaboration with the veterinary team to maximize productivity and client satisfaction.