Client Service Coordinator: Elevate Pet Care

Marsveterinary; Temecula (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plan

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

Flexible Spending Accounts

Health Savings Account

Parental Leave

Continuing Education

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, maximize the veterinary team's productivity, and ensure exceptional service in a welcoming environment. You will educate clients on pet health, wellness plans, and preventive care while handling documentation, scheduling, and invoicing to support efficient hospital operations.

The role emphasizes strong communication, organization, and problem-solving skills, with a focus on providing outstanding client

Qualifications

• Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary.
• Demonstrates exceptionally strong written and verbal communication skills.
• Organizational ability and systematic approach to assignments.
• Problem solving: identify, analyze and solve problems and translate to practical solutions.
• Client service: attentive, courteous and informative service.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team and recruit new clients by promoting hospital services.
• Route the flow of clients and pets to ensure superior care and maximum productivity of the veterinary team.
• Educate clients about pet health, OWPs and preventative care and hospital services.
• Assist incoming clients with documentation, pet data and history in the computer; ensure prompt service and proper ID.
• Assist outgoing clients with instructions, invoices, prescriptions, and scheduling future appointments.
• Manage finances with accurate balances and proper opening/closing procedures.
• Conduct administrative functions as necessary.

Skills

Communication Skills

Client Service Skills

Integrity & Trust

Action Oriented

Listening

Priority Setting

Time Management

Problem Solving

Fluent English

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive client and pet flow, maximize the veterinary team's productivity, and ensure exceptional service in a welcoming environment. You will educate clients on pet health, wellness plans, and preventive care while handling documentation, scheduling, and invoicing to support efficient hospital operations.

The role emphasizes strong communication, organization, and problem-solving skills, with a focus on providing outstanding client