Veterinary Client Care Coordinator – Wellness Plans

Banfield Pet Hospital; Salem (NH); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) and Roth

Paid Time Off

Education Assistance

Wellness Programs

Life Insurance

Disability Insurance

FSA/HSA

Parental Leave

Employee Discounts

Job summary

Banfield Pet Hospital in Salem, NH is seeking a Client Service Coordinator to guide the flow of clients and pets, support the veterinary team, and ensure a welcoming, efficient visit.

You will educate clients about Optimum Wellness Plans, schedule appointments, handle invoicing, and promote hospital services while keeping the reception area organized and friendly.

This role emphasizes communication, teamwork, and a commitment to delivering outstanding client care in a busy veterinary environment.

Qualifications

• Experience in client service and hospitality within a veterinary setting is preferred.
• Strong communication and organizational skills are required.
• Ability to educate clients about wellness plans and hospital services.

Responsibilities

• Drive client and pet flow through the hospital to maximize productivity.
• Promote hospital services and route clients to ensure superior care.
• Educate clients about Optimum Wellness Plans and services.
• Provide friendly, professional service and assist with administrative tasks.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventive care

Job description

Banfield Pet Hospital in Salem, NH is seeking a Client Service Coordinator to guide the flow of clients and pets, support the veterinary team, and ensure a welcoming, efficient visit.

You will educate clients about Optimum Wellness Plans, schedule appointments, handle invoicing, and promote hospital services while keeping the reception area organized and friendly.

This role emphasizes communication, teamwork, and a commitment to delivering outstanding client care in a busy veterinary environment.