Veterinary Client Service Specialist

Pet Services of Washington, P.S.; West Islip (NY); Sur place; USD 25 000 - 32 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

Paid vacation/sick days

401(k)

Employee pet discounts

Résumé du poste

VCA Animal Hospitals in West Islip, NY seeks an experienced Client Service Representative to greet clients, coordinate pet appointments, and guide families through exam visits. You will handle payments, explain fees, educate clients on basic pet care, and maintain records while upholding a welcoming, professional service standard.

The role emphasizes face-to-face client engagement, accurate appointment management, and proactive communication to ensure a smooth and compassionate experience for

Qualifications

• Experience as a client service representative is preferred.
• Strong communication skills and professional demeanor.
• Ability to explain fees and process payments clearly.

Responsabilités

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments to clients.
• Recommend and obtain products and services, including prescriptions.
• Educate clients on general pet care and husbandry.
• Manage medical records, charts, reports and correspondence.
• Maintain a neat and clean hospital environment.

Connaissances

Customer service

Phone etiquette

Scheduling

Payment processing

Medical records

Outils

CRM software

Practice management software

Office software

Description du poste

VCA Animal Hospitals in West Islip, NY seeks an experienced Client Service Representative to greet clients, coordinate pet appointments, and guide families through exam visits. You will handle payments, explain fees, educate clients on basic pet care, and maintain records while upholding a welcoming, professional service standard.

The role emphasizes face-to-face client engagement, accurate appointment management, and proactive communication to ensure a smooth and compassionate experience for