Veterinary Client Experience Specialist

VCA Animal Hospitals, Inc; Rutherford (NJ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical & dental coverage

Paid vacation & sick days

Pet discounts

Job summary

VCA Animal Hospitals, Inc seeks an experienced Client Service Representative to be the friendly face of the practice, greeting clients and guiding pets to exam rooms. You will handle phones, scheduling, confirmations, and basic product/prescription discussions.

As the pivotal link between clients and the veterinary team, you will explain services and fees, manage records, and maintain a neat, welcoming front office. Strong communication and customer service are essential.

Qualifications

Responsibilities

• Greeting visitors, answering phones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services and educating clients on pet care.
• Managing medical records, charts, reports and correspondence.
• Maintaining a clean and organized front desk and lobby.

Skills

Customer service

Phone communication

Scheduling

Product knowledge

Tools

CRM software

Job description

VCA Animal Hospitals, Inc seeks an experienced Client Service Representative to be the friendly face of the practice, greeting clients and guiding pets to exam rooms. You will handle phones, scheduling, confirmations, and basic product/prescription discussions.

As the pivotal link between clients and the veterinary team, you will explain services and fees, manage records, and maintain a neat, welcoming front office. Strong communication and customer service are essential.