Veterinary Client Service Coordinator: Welcoming Care

Banfield Pet Hospital; Aliso Viejo (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

401(k) match

Student Debt Relief (for FT DVMs)

Paid Time Off & Holidays

Mental Health Resources

Life Insurance (company-paid)

Disability Insurance

HSA / FSA

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to guide the flow of clients and pets, maximize productivity, and ensure friendly, efficient service in a busy hospital setting. You will educate clients about wellness plans, assist with documentation and scheduling, and help the veterinary team deliver outstanding care while keeping the client experience smooth and welcoming.

Strong communication, multi-tasking, and a client-first approach are essential, as is ability to use the

Qualifications

• Ability to multi-task and manage multiple tasks
• Fluent English communication and strong written/verbal skills
• Organizational ability to create order and reduce confusion
• Problem solving with practical solutions
• Client service skills delivering attentive, courteous service
• Ability to follow instructions and directions
• Basic math ability for daily tasks

Responsibilities

• Recruit new clients by promoting hospital services and guiding client flow
• Route clients and pets to maximize hospital productivity
• Educate clients about wellness plans, preventive care, and services
• Assist with documenting pet information and scheduling
• Dispense prescription items per vet instructions and schedule follow-ups
• Manage finances with opening/closing procedures and invoices

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Communication Skills

Client Service Skills

Priority Setting

Time Management

Education

Tools

Workday

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to guide the flow of clients and pets, maximize productivity, and ensure friendly, efficient service in a busy hospital setting. You will educate clients about wellness plans, assist with documentation and scheduling, and help the veterinary team deliver outstanding care while keeping the client experience smooth and welcoming.

Strong communication, multi-tasking, and a client-first approach are essential, as is ability to use the