Veterinary Client Liaison - Emergency Care Coordination

MedVet; Cleveland (OH); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Strong career growth and personal dev.

Shift Differentials and On-call Pay

Uniform Allowance

Employee Pet Discounts and Pet Insur

Job summary

MedVet is seeking a Client Liaison - Contingent to support our fast-growing Emergency and Specialty practice network. This role focuses on delivering high-level client service and improves communication between referring veterinarians, clients, veterinarians, and the department team.

The position offers a competitive starting range of $15.00–$21.75 per hour, based on experience. Join us to contribute to a compassionate, teamwork-driven environment with opportunities for growth.

Qualifications

• Ability to work as part of a team and autonomously.
• Remain composed in stressful and emergency situations.
• Flexible about working additional hours when necessary.
• Excellent verbal and written communication skills.
• Client service skills and phone etiquette.
• Attention to detail.
• Proficient computer skills.
• Ability to work in a fast-paced environment.
• Critical thinking skills.
• Self-motivated.

Responsibilities

• Answer and respond to all phone calls from clients, Referral Partners and Pharmacies, log all conversations, as well as check and log voicemails.
• Answer incoming calls as back up to the switchboard coordinator.
• Call for referral information on new/recheck patient appointments.
• Coordinate with clinical team and update departmental schedule/calendar.
• Check for incoming referral faxes at the front desk and/or communication center.
• Organize records in hard charts for next day specialty appointments.
• Check appointment emails throughout the day.
• Email any electronic records/x-rays to perspective department and all x-rays to radiology.
• Fax referral letters (depending on location).
• Make copies if needed: Client handouts, cage sheet change forms.
• Call clients to remind of appointments & drop-offs for the next day.
• Monitor supplies needed for the department, as well as clean and stock areas as needed.

Skills

Communication

Phone etiquette

Computer skills

Teamwork

Flexibility

Stress management

Job description

MedVet is seeking a Client Liaison - Contingent to support our fast-growing Emergency and Specialty practice network. This role focuses on delivering high-level client service and improves communication between referring veterinarians, clients, veterinarians, and the department team.

The position offers a competitive starting range of $15.00–$21.75 per hour, based on experience. Join us to contribute to a compassionate, teamwork-driven environment with opportunities for growth.