Emergency Vet Client Care Liaison High-Impact Support

Thrive Pet Care; Austin (TX); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Pet care discounts

Job summary

Thrive Pet Healthcare is seeking a Veterinary Client Care Liaison for our Emergency Department in Austin, TX. This role bridges the veterinary team and pet parents, explaining treatment estimates and discharge plans while maintaining compassionate client service.

You will handle updates on care and billing, coordinate appointments, and support hospital operations. A veterinary background with strong communication and empathy is essential for patient-centered care.

Qualifications

• High school diploma or GED required.
• At least 3 years of experience as a veterinary technician or veterinary assistant.
• Emergency or specialty vet med experience preferred.
• At least 3 years of customer service experience required.
• Excellent written and verbal communication skills under clinical direction.
• Compassionate, personable approach for sensitive client conversations.
• Strong organization and ability to manage competing priorities in a fast-paced hospital.
• Initiative and dependable follow-through in teamwork.

Responsibilities

• Connect with pet parents and clinical team in person or by phone; share patient updates and answer questions.
• Explain care standards, services, estimates, payment options, and billing updates.
• Coordinate pet parent visits, transfers to specialty services, and appointments.
• Track lab results and relay them to clients as directed by the veterinarian.
• Explain discharge plans, home care, medications, and possible side effects.
• Prepare and dispense prescribed medications under veterinary direction.
• Update referring veterinarians by phone or email and share clinical summaries.
• Audit hospital charges and reconcile with payments.
• Support daily hospital operations: phones, check-in/out, cleaning, rounds, meetings, and more.

Skills

Communication

Customer service

Empathy

Attention to detail

Education

High school diploma or GED

Licensed Veterinary Technician (LVT) preferred

Job description

Thrive Pet Healthcare is seeking a Veterinary Client Care Liaison for our Emergency Department in Austin, TX. This role bridges the veterinary team and pet parents, explaining treatment estimates and discharge plans while maintaining compassionate client service.

You will handle updates on care and billing, coordinate appointments, and support hospital operations. A veterinary background with strong communication and empathy is essential for patient-centered care.