Emergency Veterinary Client Care Liaison

Animerge; Raritan (NJ); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave (birth, adoption,

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support — Calm app

CE stipends and career development

Grant Circle — a relief fund

Local hospital culture backed by

Job summary

AnimERge in New Jersey is seeking a Veterinary Client Care Liaison to be the primary contact for pet owners during hospital visits. You will improve client experience through clear communication, timely updates, and coordinating care with the medical team.

The role combines receptionist and care coordination duties with a focus on client communication, patient flow, and administrative support in a fast-paced emergency setting.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• Must have experience delivering consistent 5-star service focused on client satisfaction.
• Must be comfortable simultaneously managing multiple phone lines and in-person client care.
• Excellent communication and conflict resolution skills.
• Basic bookkeeping knowledge is required with the ability to troubleshoot and reconcile invoicing and payment errors.
• Experience working in an animal hospital is highly desired.
• Must be somewhat tech savvy and be able to adapt to multiple systems for patient management, communication, and ancillary services.

Responsibilities

• Perform all standard Receptionist/Care Coordinator duties, including answering phones, greeting clients, patient registration, check-in and checkout, scheduling, and processing payments.
• Maintain accurate client and patient records in Cornerstone.
• Coordinate incoming emergency visits and communicate patient arrivals to the medical team.
• Assist with obtaining medical records, client authorizations, and treatment estimate approvals.
• Provide reception coverage and support other Client Services team members as needed.
• Serve as a primary point of contact for clients throughout their pet's emergency visit.
• Provide proactive updates regarding wait times, patient status, and anticipated next steps.
• Monitor patient progression and assist in coordinating exam room availability and discharge readiness.
• Collaborate with veterinarians, technicians, and Care Coordinators to identify communication gaps and minimize unnecessary delays.
• Address client concerns with empathy and professionalism, escalating issues when appropriate.
• Assist with discharge coordination, follow-up communication, and client education using veterinarian-approved information.
• Present and explain approved treatment estimates, deposits, payment options, and available financing.
• Assist with invoice review and billing accuracy.
• Assist with and identifying potential missed charges or billing discrepancies.
• Support accounts receivable (A/R) management, including contacting clients regarding outstanding balances, coordinating payment arrangements within hospital policy, and documenting collection efforts.
• Assist with payment reconciliation, outstanding invoices, and follow-up on unpaid accounts.
• Support administrative projects, recordkeeping, reporting, and other tasks assigned by the Hospital Manager.
• Identify opportunities to improve client service, financial processes, and operational efficiency.

Skills

5-star service

Communication skills

Multi-tasking

Tech savvy

Conflict resolution

Animal hospital experience

Tools

Cornerstone

Job description

AnimERge in New Jersey is seeking a Veterinary Client Care Liaison to be the primary contact for pet owners during hospital visits. You will improve client experience through clear communication, timely updates, and coordinating care with the medical team.

The role combines receptionist and care coordination duties with a focus on client communication, patient flow, and administrative support in a fast-paced emergency setting.