Veterinary ER Liaison: Client Care & Communication

VCA Animal Hospitals, Inc; Village of Westbury (NY); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical/dental/vision

Paid vacation

401(k)

CE allowance

Pet care discounts

Job summary

Veterinary Referral & Emergency Center of Westbury is seeking a Liaison to bridge communication between doctors and clients in our 24-hour emergency and multi-specialty practice. The Liaison will facilitate calls, relay medical information, and ensure clear lines of contact among owners, front desk, technicians and veterinarians.

Pay rate is $20-$23/hr based on experience. We offer competitive benefits including medical/dental/vision, 401(k), CE allowance, paid vacation, pet care discounts, and

Qualifications

• Previous experience in a veterinary facility preferred.
• Strong communication skills, both verbal and written.
• Ability to multitask in a fast-paced environment and maintain attention to detail.

Responsibilities

• Field and facilitate incoming calls for doctors and provide client updates.
• Maintain medical records, reports, and log correspondence with clients.
• Coordinate information flow between owners, front desk, technicians and veterinarians.
• Assist with client guidance during stay, discharge, and aftercare discussions.

Skills

Communication

Punctuality

Phone skills

Team player

Physical strength

Job description

Veterinary Referral & Emergency Center of Westbury is seeking a Liaison to bridge communication between doctors and clients in our 24-hour emergency and multi-specialty practice. The Liaison will facilitate calls, relay medical information, and ensure clear lines of contact among owners, front desk, technicians and veterinarians.

Pay rate is $20-$23/hr based on experience. We offer competitive benefits including medical/dental/vision, 401(k), CE allowance, paid vacation, pet care discounts, and