Veterinary Client Service Representative - Contingent

MedVet; Cleveland (OH); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Strong career growth and personal dev.

Shift Differentials and On-call Pay

Uniform Allowance

Employee Pet Discounts and Pet Insur

Job summary

MedVet is seeking a Client Liaison - Contingent to support our fast-growing Emergency and Specialty practice network. This role focuses on delivering high-level client service and improves communication between referring veterinarians, clients, veterinarians, and the department team.

The position offers a competitive starting range of $15.00–$21.75 per hour, based on experience. Join us to contribute to a compassionate, teamwork-driven environment with opportunities for growth.

Qualifications

• Ability to work as part of a team and autonomously.
• Remain composed in stressful and emergency situations.
• Flexible about working additional hours when necessary.
• Excellent verbal and written communication skills.
• Client service skills and phone etiquette.
• Attention to detail.
• Proficient computer skills.
• Ability to work in a fast-paced environment.
• Critical thinking skills.
• Self-motivated.

Responsibilities

• Answer and respond to all phone calls from clients, Referral Partners and Pharmacies, log all conversations, as well as check and log voicemails.
• Answer incoming calls as back up to the switchboard coordinator.
• Call for referral information on new/recheck patient appointments.
• Coordinate with clinical team and update departmental schedule/calendar.
• Check for incoming referral faxes at the front desk and/or communication center.
• Organize records in hard charts for next day specialty appointments.
• Check appointment emails throughout the day.
• Email any electronic records/x-rays to perspective department and all x-rays to radiology.
• Fax referral letters (depending on location).
• Make copies if needed: Client handouts, cage sheet change forms.
• Call clients to remind of appointments & drop-offs for the next day.
• Monitor supplies needed for the department, as well as clean and stock areas as needed.

Skills

Communication

Phone etiquette

Computer skills

Teamwork

Flexibility

Stress management

Job description

Description

MedVetis a fast-growing Emergency and Specialty provider with practices nationwide. We help our patientsreceive advanced medical treatments and innovations. Things like chemotherapy and radiation, cardiac ablations, treatments for glaucoma, physical rehabilitation, dermatology and so much more! We are looking for collaborative and driven people to join our clinical team. We thrive on people living out our core values of Teamwork, Leadership and Compassion to get their job done. Use your passion to drive theMedVetexperience for our clients and patients, as well as your teammates.

We are looking for: Client Liaison - Contingent

This role has a hiring range of $15.00-21.75/hr based on experience.

This roleprovides a high level of client service. In this role, the individual enhances communication and provides support between referring veterinarians, clients,veterinarians,and all team members of the department.

What you’ll do:

• Answer and respond to all phone calls from clients, Referral Partners and Pharmacies, log all conversations, as well as check and logvoicemails
• Answer incoming calls as back up to the switchboardcoordinator
• Call for referral information on new/recheck patientappointments
• Coordinate with clinical team and update departmental schedulecalendar
• Check for incoming referral faxes at the front desk and/or communicationcenter
• Organize records in hard charts for next day specialtyappointments
• Check appointment emailsthroughout theday
• Email any electronic records/x-rays to perspective department and all x-rays toradiology
• Fax referral letters (depending on location)
• Make copies if needed: Client handouts, cage sheet changeforms
• Call clients to remind of appointments & drop-offs for the nextday
• Monitor supplies needed for the department, as well as clean and stock areas asneeded

Who you are:

• Ability to work successfully as part of a team andautonomously
• Ability to remain composed in stressful and emergencysituations
• Flexible about working additional hours whennecessary
• Excellent verbal and written communication skills
• Client service skills and phone etiquette
• Attention todetail
• Proficient computer skills
• Ability to work in a fast-pacedenvironment
• Critical thinking skills
• Self-motivated

Perks and Benefits include:

• Strong career growth and personal development opportunities
• Shift Differentials and On-callPay
• Uniform Allowance
• Employee Pet Discounts and Pet Insurance

Come as you are.MedVetis an equal opportunity employer. We are also a drug-free organization, therefore employment withMedVetis dependent upon the passing of a drug screen and background check.